Privacy Policy

Last updated: 26 October 2025

Flair Interiors (“Flair”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from http://www.flair-interiors.com (the “Website”), or when you otherwise interact with us.

Flair operates under Morocco House Limited, registered in England and Wales (Company No. 15547755), with its registered office at 45 Onslow Gardens, London SW7 3PY, United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.

Personal Data We Collect

When you interact with our Website or services, we may collect personal information that you voluntarily provide to us, including your name, billing and delivery addresses, email address, and telephone number. If you place an order, payment details are processed securely by third-party payment providers such as Shopify Payments. We do not store or have access to your full card details at any time.

If you choose to create an account with us, we will collect and store your account credentials and order history to allow you to manage your purchases more easily. We also collect certain technical and browsing information automatically, such as your IP address, device type, browser type, time zone, pages viewed, and referral sources. This data is gathered through cookies and similar technologies, including tools such as Google Analytics.

Where you subscribe to our newsletter or opt in to marketing communications, we also collect your marketing preferences and consent records.

How We Collect Your Data

We collect personal data directly from you when you place an order, create an account, sign up for our newsletter, or contact us by email or other means. Certain data is collected automatically when you browse our Website through cookies, analytics tools, and tracking pixels. We may also receive limited information from trusted third parties, such as payment processors, fulfilment partners, and marketing platforms, where this is necessary to provide our services.

How We Use Your Data

Your personal data is used to process and deliver your orders, manage payments and refunds, and provide customer support. We use your information to send order confirmations, delivery updates, and service-related communications, as well as to improve our Website, products, and overall user experience.

Where you have provided consent, we may use your data to send marketing communications and newsletters. We also process personal data where necessary to comply with legal, accounting, and tax obligations, and to detect or prevent fraud, misuse, or security incidents. We do not use your personal data for automated decision-making or profiling.

Marketing Communications

We will only send you marketing emails or newsletters if you have actively opted in to receive them. You may withdraw your consent at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly at contact@flair-interiors.com. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Sharing Your Data

We only share your personal data with trusted third parties where this is necessary for the operation of our business. This includes payment processors such as Shopify Payments, fulfilment and delivery partners including Royal Mail, DPD, and DX Freight, and technology and analytics providers such as Google Analytics, Meta (Facebook and Instagram), Google Ads, TikTok Ads Manager, and Klaviyo. We may also share data with professional advisers, including accountants and legal consultants, or with government authorities where legally required, for example for tax or customs purposes.

All third parties are required to process your personal data securely and only in accordance with our instructions and applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our Website, to analyse performance, and to deliver relevant advertising. Some cookies are essential for core functionality such as checkout and shopping cart features, while others help us understand how visitors use our Website or allow us to display targeted advertising through partners such as Google or Meta.

You can manage or disable cookies through your browser settings or via our cookie consent banner. For more detailed information, please refer to our Cookie Policy.

Data Storage and Security

Your personal data is stored securely on servers located in the United Kingdom or within jurisdictions offering an adequate level of data protection. We implement appropriate technical and organisational security measures, including SSL encryption, firewalls, and restricted access controls, to protect your information from unauthorised access, loss, or misuse.

While we take reasonable precautions to safeguard your data, no system can be guaranteed to be completely secure, and you provide information at your own risk.

International Data Transfers

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where international transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised transfer mechanisms, to protect your personal data.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Order and transaction data is generally retained for up to six years to comply with tax and legal obligations. Marketing data is retained until you unsubscribe or request deletion. Browsing and cookie data is retained in accordance with our Cookie Policy or until you clear your cookies.

Your Data Protection Rights

Under UK and EU data protection laws, you have the right to access your personal data, request corrections, request deletion, restrict or object to certain processing activities, and request data portability. You may exercise any of these rights by contacting us at contact@flair-interiors.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is processed, you may contact us at contact@flair-interiors.com or by post at 45 Onslow Gardens, London SW7 3PY, United Kingdom.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The most current version will always be available on our Website, with the date of the latest update clearly stated.