Privacy Policy

Last updated: 26th October 2025
Website: www.flair-interiors.com

Company: Morocco House Limited
Registered Office: 45 Onslow Gardens, SW7 3PY, London, United Kingdom
Company Registration Number: 15547755
VAT Number: 503 1665 24
Email: contact@flair-interiors.com
Telephone: +44 7977 008021

1. Introduction

Flair (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.flair-interiors.com (the “Website”) or interact with us in other ways.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy laws.

2. What Data We Collect

We may collect the following types of personal data:

a. Personal Information
Your name, billing and delivery addresses, phone number, and email address.

b. Payment Information
Payment details are processed securely through third-party payment providers such as Shopify Payments.
We do not store or have access to your full card information.

c. Account Information
If you create an account with us, we collect your username, password, and order history.

d. Browsing Information
We collect information such as your IP address, device type, browser type, time zone, and cookies.
We may also collect pages visited, time spent on the site, and referral sources through tools like Google Analytics.

e. Marketing & Communication Preferences
Your newsletter sign-ups, marketing consents, and communication preferences.

3. How We Collect Data

We collect personal data in the following ways:

Directly from you: when you place an order, create an account, sign up for our newsletter, or contact us.
Automatically: through cookies, analytics tools, and tracking pixels (e.g. Google Analytics, Facebook Pixel).
From third parties: such as payment processors, fulfilment partners, and marketing platforms.

4. How We Use Your Data

We use your personal data to:

Process and deliver your orders.
Manage payments, fees, and charges.
Provide customer service and respond to enquiries.
Send order confirmations, updates, and delivery notifications.
Improve our website, services, and user experience.
Send marketing communications (only if you have opted in).
Comply with legal, accounting, and tax obligations.
Detect and prevent fraud or security issues.

We do not use your data for automated decision-making or profiling.

5. Marketing & Communications

We may send you marketing emails or newsletters only if you have opted in.
You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails or contacting us at contact@flair-interiors.com.

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

6. Sharing Data with Third Parties

We only share your personal data with trusted third parties essential to the operation of our business, including:

Payment processors: Shopify Payments
Fulfilment and delivery partners: DPD, Royal Mail, DX Freight, or others
IT and analytics providers: Google Analytics, Hotjar, Meta (Facebook & Instagram) Ads, Google Ads, TikTok Ads Manager, Klaviyo, etc.
Professional advisers: accountants, legal, or tax consultants
Government bodies: where legally required (e.g. customs or tax authorities)

All third parties are required to keep your data secure and only process it in accordance with our instructions.

7. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

Essential cookies – required for core site functionality (e.g. checkout, cart).
Analytics cookies – measure performance and help us improve the website.
Advertising cookies – deliver relevant ads through partners like Meta or Google.

You can manage or disable cookies via your browser settings or through our cookie banner.
For more information, please see our Cookie Policy.

8. Data Storage & Security

Your personal data is stored securely on servers located in the United Kingdom.
We use industry-standard security measures including SSL encryption, firewalls, and access controls.
Access to personal data is restricted to authorised personnel only.

Although we take every precaution, no system is entirely secure. You use our Website and services at your own risk.

9. International Data Transfers

Some of our service providers (e.g. Google, Meta, Mailchimp) may transfer your data outside the UK or EEA.
Where this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

10. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected:

Order and transaction data: up to 6 years (for tax and legal purposes).
Marketing data: until you unsubscribe or request deletion.
Cookies and browsing data: until you clear your cookies or as defined by our Cookie Policy.

11. Your Rights (UK & EU GDPR)

You have the following rights regarding your personal data:

Access – request a copy of the information we hold about you.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your personal data (“right to be forgotten”).
Restriction – limit how we process your data.
Objection – object to processing for marketing purposes.
Portability – request transfer of your data to another provider.

To exercise your rights, contact us at contact@flair-interiors.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: contact@flair-interiors.com
Address: 45 Onslow Gardens, SW7 3PY, London, United Kingdom

13. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated date.
We encourage you to review it periodically to stay informed about how we protect your information.