Refund policy

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason. To exercise this right, you must notify us in writing within the cancellation period.

Returned items must be unused, in perfect condition and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied. Refunds will be processed within 14 days of receipt and inspection of the returned goods.

Products that are made-to-order, bespoke, personalised, purchased on sale, or consist of opened candles, oils or gourmet items are non-refundable.